SA
Sudesh A
1 reviews | Active since Oct 2023
01 Nov 2023, 16:09
Not honoring 10 year warranty
Samsung SA dont honour they 10 years guaranteed on their Samsung fridge motor. Lady from escalation department. DD moloi phoned me and said the fridge compressor is out of guarantee. She told me that i must repair the fridge with my cost i am a pensioner that depends on the state grant to feed my family were do i get the money to fix the fridge when the fridge is under warranty .i am taking this matter up to small claims court Already sent Samsung a letter of demand. Samsung has 14 days to respond to my complaint. Failing in which summons of the court will be issued against Samsung SA
Helpful (0)
Replies (1)0
Replies (1)Samsung South Africa's replyOfficial
01 Nov 2023, 16:10Good day Sudesh
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply01 Nov 2023, 16:10
Official
Good day Sudesh
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
