1 reviews | Active since Apr 2015
Not Happy with repair of my phone
my phone \samsung S4"went in to a boot up loop about 2 days ago. my phone is still under warranty with 1 adh repair remaining. <br> <br> I took my device in this morning for repairs. I was told that the main board needed to be replaced. my screen had also slight damage to if from wear and tear. <br> <br> I was told that they will use the ADH to repair my main board on the device and that they cannot repair/replace my screen. <br> <br> ADH was suppose to cover screen and water damage. why was my main board not covered by the warranty???? <br> <br> Now I have no more ADH repairs available and I am still sitting with a screen that's damage.<br> <br> Smartcare number:***<br> <br> I do not have a problem with the technician who assisted. he was kind and assisted me where possible. """
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
