LH
Lee-Anne Hodson
1 reviews | Active since May 2013
14 Apr 2023, 14:05
Not Happy
The Call Centre Agents are extremely polite and curtias , however after 5 phone calls to Samsung and two weeks later, I have not received a quote nor any indication if or when a technician will assist me in repairing my ice maker on my fridge. We spent a fortune on this state of the art fridge and the ice maker regularly breaks down and of course we are out of warrantee.
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
14 Apr 2023, 14:06Good day Lee-Anne
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply14 Apr 2023, 14:06
Official
Good day Lee-Anne
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
LH
Lee-Anne Hodson's updateReviewer Update
14 Apr 2023, 14:56Thank you for your prompt reply and may I say those are the exact words every very polite service Centre agent has used but to no avail.
I thank you but I have contacted another repair company to come out.
I thank you but I have contacted another repair company to come out.
LH
Lee-Anne Hodson's update14 Apr 2023, 14:56
Reviewer Update
Thank you for your prompt reply and may I say those are the exact words every very polite service Centre agent has used but to no avail.
I thank you but I have contacted another repair company to come out.
I thank you but I have contacted another repair company to come out.