aA
aliciak A
1 reviews | Active since Oct 2016
30 Jan 2020, 09:53
Not getting feedback - BAD choice of Samsung TV
I bought a 55inch Smart LED tv which has the latest technology and I absolutely adore my tv. My warranty expired after two years- I have the tv now for 2 years and a few months. BUT then suddenly purple spots was seen on my tv? Big purple spots and I read that it is the LED? How is this possible??!! This is unacceptable from Samsung as it is still basically a brand new tv?? I want to know what you willing to do about this as I am one very unhappy customer!!!!!!!!!!!
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Samsung South Africa's replyOfficial
30 Jan 2020, 09:54Good day Alicia
We are sorry to hear about your experience.
We would like to escalate your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
You will receive the reference number shortly.
Regards,
SamsungSA
:^JL
You will receive the reference number shortly.
Regards,
SamsungSA
:^JL
Samsung South Africa's reply30 Jan 2020, 09:54
Official
Good day Alicia
We are sorry to hear about your experience.
We would like to escalate your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
You will receive the reference number shortly.
Regards,
SamsungSA
:^JL
You will receive the reference number shortly.
Regards,
SamsungSA
:^JL