Not doing what they say they would

<p>I took out a Samsung Galaxy S7 edge on a contract and as per contract I was supposed to get a Gear VR with at no extra cost, I tried to redeem it trough Samsung rewards but failed as there was no banner to redeem, Samsung technical support then told me to email my proof of purchase and IMEI number to ********** which I did, they rep**** a few days later, saying that someone will be in contact me, after a few days I emailed them again saying no one has contacted me yet but still no response, as someone who is a loyal customer to Samsung I feel this is unacceptable and if this is the service Samsung wants to give me, I will never buy anything Samsung ever again.</p>