Not delivering what is promised

Purchased a Samsung S21 ultra on the 23 February to which the offer was still running for the Samsung Galaxy buds and the tag. I claimed it that evening which was given a reference number but no email of sorts. A week later something tells me to follow up with it which I did to be told that proof of purchase in wrong and that the correct one to be sent to *** or *** which I sent to both. Week later I follow up on the live chat (phone calls as well which no one was willing to help) to be told that they received the email but nothing attached which I was suprised about so they gave another email address which I sent the proof of payment to using my other email and was told they received it and it was going to be submitted for review and should take 2-3 working days.

1 week later I follow up on it and was tolded they going to escalate the problem

1 week later Follow up again and was told that everything was approved and should be ready to be collect by the courier company

And finally last week I tried again to see what is happening to be told that nothing has been done and that the reevaluation hasn't been done and would be completed.

I have tried Samsung on facebook but kept getting empty promises and that someone would email me with regards to this. Still waiting.

It is really shocking to see the level of customer services offered. I am tired of being **** to and becoming impatient with all of this.

How can you promise something and basically be to lazy to deliver whatbwas promised. Over a month and have received nothing. This is unacceptable......