Not CPA compliant

Took celphone in as it was rebooting ramdomly. Software was reloaded on site. Within 10 days problem occured again. Returned to repair center and phone was sent away for further investigation. Great service so far, every movement of phone was recorded and advised by email . Turnaround time less than a week, FANTASTIC!<br> About a week later while busy with an Emergency call the phone rebooted? . Returned to Samsung and requested a replacement phone as is my right under CPA , phone is less than 3 months old and two attempts filed to repair problem. Was told I had to go via Edgar's where phone was purchased. HUH? <br> Samsung product & Samsung repair center , no assistance! That sucks!<br> Ok now take to Edgar's on 28/03/2016 only on 6/4/2016 call made for pickup to MTN , picked up @ about 10am Edgars Alberton collected 10 am 7/04. By11/4/2016 cell still not booked into MTN Repair center.<br> Samsung has caused more than TWO weeks delay!<br> Again I ask why the runaround its your product sort out the problem!!!<br>