Not being helpful

My experience was very bad the first time when i spoke too one of Samsung s consultants. Here is my story. on the 04 August 2017 10:48am i took my phone SAMSUNG A5 to Somerset mall, i had a problem with LCD my phone fell and the LCD went blank, i was charged R837.56 for it, few weeks after i went to pay the phone when i got there i was told technicians came across other problems on my phone and i need to pay R2061.54 which i did. On the 12th October i got my phone back two days after the phone did not want to switch on , tried to charge it for couple of hours and it charged and showed 100% fully charged , when i took it off the charger it said 0% then i assumed my charger was faulty bought another one but the problem continued. On the 14th October i took the phone back spoke to a consultant named MDU and i notified him my phone came back with more problems, it switches on and off all the time and the home button is stiff the consultant requested i take the phone back home so i can transfer all my info to another phone or laptop confirming when they take it i will lose everything in my phone which i did. on the 16th October i took the phone back to them and since then i have not recieve my phone back nor any feedback. I have phoned them numerous times and even went there personally where i spoke to a consultant named Tinashe who confirmed the people that took my phone are no longer there and he will look into the matter and get back to me, i waited and waited for them to get back to me but nope they did not, i had to go back to them and demanded my phone back and my money he then phoned Smartcare and gave me the phone to speak to one of the consultants there which was very interesting because i never gave my phone to them why must i speak to them yet i am the customer - never the less i did and spoke to a lady named Lisa who assured me she will take my matter and get back to me within a week. a week later i had recieved one missed call from them and rep**** immediately but could not get hold of Lisa then i immediately phoned the Somerset mall and consultant Tinash confirmed he will call them and get back to me. Till today i still do not have my phone with me nor positive feedback about it

Today i tried calling Somerset mall again still i could not get a straight answer to what happened to my phone and we are few days to December and been in and out at Samsung store since August.