Not attending to service as promised

I have a Samsung french door fridge giving problems for long, top fridge to regulating temperature properly. This started 8 months after fridge was bought. I called Samsung two times to report matter in two years. Now fridge is off warranty but still giving same problem.<br> <br> Samsung arranges a services provider. These guys called to view the fridge but they always do not honor their appointments and then they do not even have the decency to call. They did not pitch three times, when I called Nadia from Samsung to complain about the matter she told me that the service provider works till 4PM and technicians until 6PM. This is unprofessional as the items in my fridge are spoilt and it is a financial cost to me to arrange someone to be at home everyday.<br> <br> Then I escalated the matter to Samsung complaining about the service, then I get a very disrespectful call from Cecelia from the service provider who was shouting and calling me a ****, I had to hang up and call Samsung again. This is rather uncalled for, I know have to pay call out fees for one single fault on the fridge that they could have just fixed within warranty.<br> <br> I am utterly disgusted , I doubt I will ever want to deal with them