Not accountantable

<p>I bought my Samsung galaxy A5 6 2016 phone through First National Bank Smart Devices, and early this year it started giving me problems with the battery and it had a tendency of switching off even when the battery was full , and another problem when I was charging it , it was extremely hot and contacted them Smart Device service at FNB, and the technician assisted me via the phone to switch it on through the volume buttons and the power button, and the problem persisted up until it started to open at the back,as it has an internal battery , again I contacted them and they adviced me to take it to the nearest Sumsang Centre which is in Durban ...which is more than 100 kms away from me , so I sent someone , who was advised that because I have dropped my phone before I have to pay R3000 and some change + the R150.00 consultation fee.</p> <p> </p> <p>Which I feel it is not fair because tis has nthing to do with the falling and i have reported problems before regarding the battery.</p>