TO
Tony O'Reilly
1 reviews | Active since Apr 2019
15 Apr 2025, 08:26
Not able to contact Fourways Group.
I tried to get hold of spares from Samsung (Fourways Group). The call was put through twice and neither time was it answered in the spares department. I called back a third time and asked to speak to the branch manager, but the phone just rang there till the call was eventually dropped. Is this the kind of company YOU want to deal with??
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Replies (2)
Samsung South Africa's replyOfficial
15 Apr 2025, 08:27Good day Tony
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply15 Apr 2025, 08:27
Official
Good day Tony
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
TO
Tony O'Reilly's updateReviewer Update
15 Apr 2025, 11:39Thank you for your reply. Please be advised it is for an air conditioner at a hospital, (not a phone).
TO
Tony O'Reilly's update15 Apr 2025, 11:39
Reviewer Update
Thank you for your reply. Please be advised it is for an air conditioner at a hospital, (not a phone).