Not a happy samsung client

Item: Samsung South Africa
Rating: 1
Author: Timmy E

I upgraded to a samsung s20 plus. The new phone dont want to switch on. Send it back waited 1week got a new phone, switched it on the phone has purple dots on the left side of screen send it back again, vodacom repair centre phones me as said there is nothing wrong with the phone thats what samsung told them, they then send it back again to samsung, i am not satisfied with samsung service, i am struggling with my old phone.

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Replies (2)

Samsung South Africa's replyOfficial

12 Aug 2020, 22:29

Good evening Timmy,

We have noted your concerns and your query has been escalated to our Voice of Customer team.

We apologize for the inconvenience caused.

A senior customer service executive will contact you with further advice on this matter.

Regards,
SamsungSA:
CK

Samsung South Africa's reply12 Aug 2020, 22:29

Official

Timmy E's updateReviewer Update

14 Aug 2020, 21:37

Thankyou i paid for the phone last month my first payment on it but i cant use it because i dont have the phone, i am really strugling because now i must use and old phone, that dont charge probably, i hope you guys can sort out my phone quickly

Timmy E's update14 Aug 2020, 21:37

Reviewer Update