VC
VANESSA C
1 reviews | Active since Jan 2013
24 Jul 2020, 12:12
Nonsense
**** **** **** SERVICE FROM SAMSUNG. ****PY SMART TVS THAT COME WITH FACTORY FAULTS AND FAILURE TO DELIVER A NEW ONE AFTER MORE THAN A MONTH OF EMPTY PROMISES. RIDICULOUS FROM SUCH A HUGE COMPANY ABSOLUTELY PATHETIC. I WANT A REFUND. ILL GO TO Hisense South Africa AND BUY A PROPER TV THAT WORKS. IM SICK OF THIS “EXCHANGE DEPARTMENT” NONSENSE I KEEP GETTING FROM YOU. I WANT A FULL REFUND CAUSE YOU CANT DELIVER.
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Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
24 Jul 2020, 12:16 Good day Vanessa,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
As discussed, I will be in contact with you.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
As discussed, I will be in contact with you.
Regards,
SamsungSA:
SS
Samsung South Africa's reply24 Jul 2020, 12:16
Official
Good day Vanessa,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
As discussed, I will be in contact with you.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
As discussed, I will be in contact with you.
Regards,
SamsungSA:
SS
VC
VANESSA C's updateReviewer Update
24 Jul 2020, 13:54When. Next year. I’ve been waiting for this matter to be resolved for over a month now. Did you even read my review??? I want to speak to someone in the exchange department. Cause customer service clearly cannot assist me.
VC
VANESSA C's update24 Jul 2020, 13:54
Reviewer Update
When. Next year. I’ve been waiting for this matter to be resolved for over a month now. Did you even read my review??? I want to speak to someone in the exchange department. Cause customer service clearly cannot assist me.