pM
promise M
1 reviews | Active since Nov 2020
01 Jul 2021, 03:56
Nonsense
Samsung where is my device?you promised to replace it since i have been having issues with the 1st 1,consultant phoned me earlier last month to advise that they will replace with new 1 since i have been waiting when i call Samsung the consultant on the 28june told me they are are not sure what happen with the courier as to where is my phone they will investigate and revert back to me i have been waiting since,may you please refund my money back,Really this is unacceptable.I have been patient long enough please payback my money now
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Replies (2)
Samsung South Africa's replyOfficial
01 Jul 2021, 08:06Good day Promise,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply01 Jul 2021, 08:06
Official
Good day Promise,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's replyOfficial
01 Jul 2021, 09:55Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply01 Jul 2021, 09:55
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM