1 reviews | Active since Nov 2016
NON-SMARTEST TV EVER - horrific service!!!
<p>We bought a SAMSUNG 65" Smart UHD LED TV from Makro over a year ago for 25K. What a total waste of money. This TV takes 2-5 minutes to switch on and have now decided to not work at all. It is the ****tiest TV ever. We have logged a call-out over a week ago with the technicians and we are still waiting for them to come out. I would really want to take the time and effort to warn consumers against purchasing products from this company - phones, washing machines, tv's actually ANYTHING - money in the water. Really unhappy and disgusted with SAMSUNG overall.</p>
Hi,
This is to acknowledge receipt of your complaint.
Kindly note your query is currently in escalation with our voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
Samsung Team
Hi,
This is to acknowledge receipt of your complaint.
Kindly note your query is currently in escalation with our voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
Samsung Team
I am still waiting very unpatiently for this sernior customer service executive from Samsung to contact me..... The contract repair company came out yesterday afternoon but but they could not fix the TV because they didn't had the correct parts??????? This is so laughable I am out of swear words for Samsung. I am just so over their products, I feel sorry for this company as it seems to be a general problem with their list of faulty products, surely they should start doing something about it??? What is next..... this dumbass TV of ours is going to explode like their phones???
I am still waiting very unpatiently for this sernior customer service executive from Samsung to contact me..... The contract repair company came out yesterday afternoon but but they could not fix the TV because they didn't had the correct parts??????? This is so laughable I am out of swear words for Samsung. I am just so over their products, I feel sorry for this company as it seems to be a general problem with their list of faulty products, surely they should start doing something about it??? What is next..... this dumbass TV of ours is going to explode like their phones???
Our TV is working again, thanks to USER Electronics. But up to today I did not get any call from SAMSUNG as stated above, they have far bigger problems than the products they are selling - their CUSTOMER SERVICES needs urgent re-training and serious investigating. Not helpful at all, huge lack in communication... I suppose it may be due to the tremendous amount of queries they have to deal with on a daily basis which is anyway not an excuse. We have learned through this bad encounter and will most definitely not recommend or buy any product of Samsung in the future.
Our TV is working again, thanks to USER Electronics. But up to today I did not get any call from SAMSUNG as stated above, they have far bigger problems than the products they are selling - their CUSTOMER SERVICES needs urgent re-training and serious investigating. Not helpful at all, huge lack in communication... I suppose it may be due to the tremendous amount of queries they have to deal with on a daily basis which is anyway not an excuse. We have learned through this bad encounter and will most definitely not recommend or buy any product of Samsung in the future.