EM
Emma M
1 reviews | Active since Nov 2021
06 Mar 2025, 14:54
Non functional delivery of TV ,non testing and no delivery note and terms and conditions furnished to the Customer
I offered TV by Vodacom through Black Friday sale The TV was delivered on the 21st of January on the 7th I tried to install it and its was non-functional The TV was delivered by SkiNet Upon delivery they refused to test the TV indicating that they are often Hijacked by ******s and it is not their job specification to test devices they only do delivery Over and above they didn't leave any delivery note for us to sign I queried that but they said that they don't furnish customers with delivery confirmation or guarantee forms Samsung report says I must bear the costs to repair TV for the amount of R8000 Im lodging a formal complaint
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Samsung South Africa's replyOfficial
06 Mar 2025, 14:55Good day Emma.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply06 Mar 2025, 14:55
Official
Good day Emma.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK