IV
Ian V
1 reviews | Active since Sept 2016
08 Nov 2022, 11:08
Non existing After sale service
So, about 2 weeks ago, I received the newly launched Galaxy Watch 5, and my daughter accidently broke the Wireless fast charging dock Type C, so now I'm unable to charge my phone. I have since yesterday tried getting a charger from samsung, but the *********** people I have spoke to are unable to assist me. The 1 says this product is not available in our country, and the other one says the watch with parts is discontinued and so on it goes. How can I watch that is release last month already be discontinued.
Galaxy Watch 5 40mm SM-R900NZAAXFA
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
08 Nov 2022, 11:11Good day, Ian.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^JL
Samsung South Africa's reply08 Nov 2022, 11:11
Official
Good day, Ian.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^JL
IV
Ian V's updateReviewer Update
09 Nov 2022, 16:44If it was possible to even rate you lower, I would have done that. You guys are pathetic really. Now I have found a charger from one of your service center's that I should have called as I was advised. But, for a ridiculous price of R1500. I can't see how that little cable can be more expensive that a Samsung Wireless Duo Charger pad. Doesn't make sense at all. Who ever made that price are smoking dangerous stuff and needs to be fired. And to top it off, they now told me couriers are not allowed, and I must come into the store. I'm not close to a samsung service center, and we live in 2022. How dumb is it of you not to allow courier services.
IV
Ian V's update09 Nov 2022, 16:44
Reviewer Update
If it was possible to even rate you lower, I would have done that. You guys are pathetic really. Now I have found a charger from one of your service center's that I should have called as I was advised. But, for a ridiculous price of R1500. I can't see how that little cable can be more expensive that a Samsung Wireless Duo Charger pad. Doesn't make sense at all. Who ever made that price are smoking dangerous stuff and needs to be fired. And to top it off, they now told me couriers are not allowed, and I must come into the store. I'm not close to a samsung service center, and we live in 2022. How dumb is it of you not to allow courier services.