LM
Lungi M
1 reviews | Active since Feb 2021
18 Feb 2021, 17:09
Non-existent Customer Service
I had a fault with my fridge which is still under warranty and the Samsung technician recommended it be exchanged. On the 7th of January 2021 it was loaded for an exchange. I have been calling for weeks for an status update to no avail. Last week I sent an email to their customer complaints regarding this matter. I didn't receive any email back,phone call or even a text to firstly acknowledge my complaint and thereafter address it. I'm beyond frustrated with the nonresponsive by Samsung and the lack of concern towards a customer. I've resorted to sending an email or calling every week & nothing. The silence is deafening to say the least.
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Replies (2)
Samsung South Africa's replyOfficial
18 Feb 2021, 17:21Good Day Lungi,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Samsung South Africa's reply18 Feb 2021, 17:21
Official
Good Day Lungi,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
LM
Lungi M's updateReviewer Update
23 Feb 2021, 15:58Today my fridge was finally replaced by Samsung. I received a call from them on Monday, the 22nd of February regarding the exchange and an apology for the way the matter was handled. The 23rd the new fridge was delivered. This is the type of service I expected initially but happy that the matter was resolved within a matter of days after the review.
LM
Lungi M's update23 Feb 2021, 15:58
Reviewer Update
Today my fridge was finally replaced by Samsung. I received a call from them on Monday, the 22nd of February regarding the exchange and an apology for the way the matter was handled. The 23rd the new fridge was delivered. This is the type of service I expected initially but happy that the matter was resolved within a matter of days after the review.