Non-existent after sales.

Item: Samsung South Africa
Rating: 1
Author: Nishar R

I recieved a faulty Galaxy Buds, after reporting it immediatley in June, I am still waiting to recieve a replacement.

Any calls to the call centre recieve zero care and attention, Supervisors hide behind glorified receptionist with Pre Scripted replies.

Shocking service levels, an embarrasment to the brand.

Helpful (0)

Replies (3)

Samsung South Africa's replyOfficial

21 Jul 2020, 14:28

Good day Nishar,

We have noted your concerns and your query has been escalated to our Voice of Customer team.

We apologize for the inconvenience caused.

A senior customer service executive will contact you with further advice on this matter.

Regards,
SamsungSA:
SS

Samsung South Africa's reply21 Jul 2020, 14:28

Official

Nishar R's updateReviewer Update

21 Jul 2020, 15:40

Thanks Reply Robot,

Let it be known that I am waiting to hear from the elusive and rare species called a Supervisor.

Nishar R's update21 Jul 2020, 15:40

Reviewer Update

Thanks Reply Robot,

Let it be known that I am waiting to hear from the elusive and rare species called a Supervisor.

Samsung South Africa's replyOfficial

21 Jul 2020, 15:51

Noted.

Thank you.

Regards,
SamsungSA:
SS

Samsung South Africa's reply21 Jul 2020, 15:51

Official

Noted.

Thank you.

Regards,
SamsungSA:
SS