1 reviews | Active since Jun 2017
Non-Disclosure SMC plan Samsung S8
Hi I bought a Samsung S8 on the 14th August 2017 at the MTN store @ Midrand boulders complex under installment sale agreement and I was not informed about Samsung Mobile Care plan by the consultant. From my understanding the duty of a sales customers is to inform the customer of the product features and benefit which comes with buying the products from the manu****ure. This is poorly selling from your partner MTN store-midrand, now I lost cover benefits for my screen (R69 p/m). I was only notified about the cover which is provided by man not Samsung. Who was supposed to inform me? How the he'll was I supposed to know ? I need my screen repaired as you've failed to disclose the cover plan which was on promotion. ON PROMOTION. I'm only learning about this cover today on the internet.. I will not have this
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
