ER
Elliot R

1 reviews | Active since Jun 2017

01 Jan 2018, 12:32

Non-Disclosure SMC plan Samsung S8

Hi I bought a Samsung S8 on the 14th August 2017 at the MTN store @ Midrand boulders complex under installment sale agreement and I was not informed about Samsung Mobile Care plan by the consultant. From my understanding the duty of a sales customers is to inform the customer of the product features and benefit which comes with buying the products from the manu****ure. This is poorly selling from your partner MTN store-midrand, now I lost cover benefits for my screen (R69 p/m). I was only notified about the cover which is provided by man not Samsung. Who was supposed to inform me? How the he'll was I supposed to know ? I need my screen repaired as you've failed to disclose the cover plan which was on promotion. ON PROMOTION. I'm only learning about this cover today on the internet.. I will not have this

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Replies (1)
Samsung South Africa
Samsung South Africa's reply15 Jan 2018, 11:57
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA