Non-delivery of Samsung TV

In September 2020, I upgraded one of my cellphone contracts and took advantage of a special of a Samsung Note 20 which came with a Samsung 32 inch smart tv. Upon reception of the mobile device, I was advised to claim my TV through the Samsung members app which I completed and received the voucher for the TV. I received a call from Samsung in October claiming that the TV could not be dispatched for delivery as my tv license was behind. Upon completition of the call, I paid up my license and contacted Samsung directly to note that the issue had been resolved. I was informed that the TV would be processed for delivery and that the next correspondence would be from the delivery company. In December, I had received no correspondence from the courier company and did a follow up call with Samsung who confirmed that the delay in delivering the TV was due to change in courier service but that I could expect the TV delivered by the latest in the second week of January and that my request would be escalated. In late January, I called Samsung again regarding the non-arrival of my TV and was again promised that the TV would be ready for delivery and I would recieve it in due course. My late February, I made another call to Samsung - in addition to reaching out to the company via social media to which I was not never provided any response - with the customer agent advising me that my TV license was an issue; I confirmed that this had been paid up and she then advised me that she could see this to be the case in her records and that she would follow up with her team leader and provide me correspondence later in the day. No correspondence was provided and no TV was delivered. Another promise of this nature was made to me last week upon another enquiry to Samsung, with the call centre agent again promising me feedback which - like my TV - has not arrived. This customer service is as unprofessional as it is disconcerting and will have me seriously question any future purchases of Samsung devices to whom I have been a loyal customer for several years.