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Shaun S
1 reviews | Active since Sept 2012
16 Jan 2025, 15:28
Non delivery of products, 4th complaint no response
Over two months of a complaint EVERY WEEK!!!!! Still unable to track my claim, and have not heard a word of my Buds and Smart watch that have been taken with MTN on contract. The email received said delivery in 7 to 14 days. Guess what? Its now 60 days!!!!! Still not a word. I hope you will add a dishwasher as compensation for this delay, lack of response. This is a disgrace for the brand samsung, a brand that i have been using for over 3 decades.
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Replies (2)
Samsung South Africa's replyOfficial
16 Jan 2025, 15:29 Good day Shaun
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply16 Jan 2025, 15:29
Official
Good day Shaun
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
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Shaun S's updateReviewer Update
18 Jan 2025, 01:48Resolved update, was delivered today
.Thank you
.Thank you
SS
Shaun S's update18 Jan 2025, 01:48
Reviewer Update
Resolved update, was delivered today
.Thank you
.Thank you