NON DELIVERY OF POWER BANK AND COUNTLESS RUN-AROUNDS

Dear Samsung Customer Service,

I am writing to express my extreme frustration and outrage regarding the handling of my brother’s power bank delivery. Despite numerous attempts to resolve this issue, we have yet to receive the power bank, and your team's responses have been woefully inadequate and dismissive.

Initially, we were told that the power bank could not be issued until my brother returned from university for recess. This excuse is completely unacceptable. Each interaction with your customer service representatives has resulted in vague explanations and zero concrete solutions. It is clear that there is a severe lack of coordination and accountability within your team. Furthermore, the service we have received from Dimakatso Herm****, the promotions team leader, and Nomthandazo Mthembu, has been nothing short of appalling. Both individuals have denied receiving any prior complaints or emails, displaying shocking levels of unprofessionalism and rudeness throughout our interactions. Their behavior is a disgrace to Samsung’s reputation.

The continued delay and mishandling of this matter are unacceptable for a company of Samsung’s stature. We demand prompt and efficient resolution, not endless run-arounds.

I insist on immediate action to resolve this issue. Additionally, we expect a formal apology for the inconvenience and mismanagement we have endured.

Failure to address this matter promptly will leave us with no choice but to escalate this issue to higher authorities, including consumer protection agencies and Other platforms, to ensure that our complaint is heard and acted upon.

I expect your swift response and resolution.