DF
David F
1 reviews | Active since Oct 2020
29 Oct 2020, 10:10
NON DELIVERY OF GALAXY BUDS
On 21 August 2020 i submitted my documentation to claim galaxy buds. I have had several further emails/follow ups over the last 2 months on the matter. I have dealt with Kirsten, Sinomso, Letishap, Joanne and all have stated over the last two months the matter would be esculated. I have provided the invoice for purchase. I have in the past supported Samsung and brought 15 Samsung phones for staff in the business i involved in. i personally have a samsung s10 and my wife as well. This disgraceful customer service and delivery and not honoring your promotions makes me want to switch to other brands like Apple. Samsung are like our government , empty promises and can't deliver to its people. VERY DISPPOINTED
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Replies (8)0
Replies (8)
Samsung South Africa's replyOfficial
29 Oct 2020, 10:18Good Day David,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
NM
Samsung South Africa's reply29 Oct 2020, 10:18
Official
Good Day David,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
NM
Samsung South Africa's replyOfficial
29 Oct 2020, 11:34We have acknowledged your concern and forwarded it to the concerned department.
Please wait for feedback. We will inform you once it has been resolved.^NM
Samsung South Africa's reply29 Oct 2020, 11:34
Official
We have acknowledged your concern and forwarded it to the concerned department.
Please wait for feedback. We will inform you once it has been resolved.^NM
DF
David F's updateReviewer Update
03 Nov 2020, 12:49Dear Samsung,
To date i have got no feedback.
You are as ******* and useless as the ******* ******* this country has.
Put yourself in my position, is it acceptable to promote something, take the person money and then not deliver/
That is WRONG.
Could someone that actually cares sort my matter out.
To date i have got no feedback.
You are as ******* and useless as the ******* ******* this country has.
Put yourself in my position, is it acceptable to promote something, take the person money and then not deliver/
That is WRONG.
Could someone that actually cares sort my matter out.
DF
David F's update03 Nov 2020, 12:49
Reviewer Update
Dear Samsung,
To date i have got no feedback.
You are as ******* and useless as the ******* ******* this country has.
Put yourself in my position, is it acceptable to promote something, take the person money and then not deliver/
That is WRONG.
Could someone that actually cares sort my matter out.
To date i have got no feedback.
You are as ******* and useless as the ******* ******* this country has.
Put yourself in my position, is it acceptable to promote something, take the person money and then not deliver/
That is WRONG.
Could someone that actually cares sort my matter out.
Samsung South Africa's replyOfficial
03 Nov 2020, 13:20Sincere apologies David, the issue has been escalated and we will get back to you with feedback. ^NM
Samsung South Africa's reply03 Nov 2020, 13:20
Official
Sincere apologies David, the issue has been escalated and we will get back to you with feedback. ^NM
Samsung South Africa's replyOfficial
06 Nov 2020, 10:11Good Morning David, we've escalated for dispatch. ^NM
Samsung South Africa's reply06 Nov 2020, 10:11
Official
Good Morning David, we've escalated for dispatch. ^NM
DF
David F's updateReviewer Update
13 Nov 2020, 12:19Dear Samsung, i still have nothing. i was promised last week and nothing. Kirsten Olifant emailed me on 5 November stating she will be in contact with delivery details. It is the 11th November. This is very unprofessional and actually just disgraceful. Would you like to get treated the way i am getting treated. Or does Samsung just not care.
DF
David F's update13 Nov 2020, 12:19
Reviewer Update
Dear Samsung, i still have nothing. i was promised last week and nothing. Kirsten Olifant emailed me on 5 November stating she will be in contact with delivery details. It is the 11th November. This is very unprofessional and actually just disgraceful. Would you like to get treated the way i am getting treated. Or does Samsung just not care.
DF
David F's updateReviewer Update
17 Nov 2020, 13:27Dear Samsung, you are a batch of *****, 3 months and still nothing. I am going to start a facebook group and get all other unhappy customers that you have ****med to join the group. I will then submit to a consumer group a compliant against Samsung for non delivery of goods. I further will source a lawyer so that a class action law suit can be done against Samsung. This together with the social media will teach Samsung not to con/****/mislead consumers. If you like to have a senior management member contact me , please do on ***. you as bad as the ******* politicians in our country.
DF
David F's update17 Nov 2020, 13:27
Reviewer Update
Dear Samsung, you are a batch of *****, 3 months and still nothing. I am going to start a facebook group and get all other unhappy customers that you have ****med to join the group. I will then submit to a consumer group a compliant against Samsung for non delivery of goods. I further will source a lawyer so that a class action law suit can be done against Samsung. This together with the social media will teach Samsung not to con/****/mislead consumers. If you like to have a senior management member contact me , please do on ***. you as bad as the ******* politicians in our country.
DF
David F's updateReviewer Update
25 Nov 2020, 12:21No reply from Samsung, no action to resolve. It is disgraceful.
DF
David F's update25 Nov 2020, 12:21
Reviewer Update
No reply from Samsung, no action to resolve. It is disgraceful.