SG
Selwyn G
1 reviews | Active since Jan 2015
26 May 2022, 18:36
Non-Delivery of free / promotional gift with purchase.
First I had to struggle and complain after purchasing the new Samsung Tablet to get the invoice to apply for the benefits, as it was done online.
I apply for the free benefits and only the Samsung pods are delivered, I don't receive the charger which I raise straight away.
After raising it multiple times, keep getting told that it has been sent to the promotions department.
Received no phone calls to have it resolved. Received no emails to have it resolved.
It is now going into months, once again here to lodge a complain. To spend so much money and to struggle like this, question even buying Samsung product again.
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
26 May 2022, 19:14Good day Selwyn,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^JL
Samsung South Africa's reply26 May 2022, 19:14
Official
Good day Selwyn,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^JL
Samsung South Africa's replyOfficial
27 May 2022, 08:56Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply27 May 2022, 08:56
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
SG
Selwyn G's updateReviewer Update
04 Jul 2022, 09:46It is now July, and I am still waiting for the supply of the charger to be resolved.
Only if I send a message on here does someone actually contact me, but then it goes no where. Last time they asked for a copy of the emails with the related reference number for the promotion and it was sent, and then nothing.
Not sure if Samsung just want to ignore it until a person gives up, I will think twice next time before going with Samsung again.
Only if I send a message on here does someone actually contact me, but then it goes no where. Last time they asked for a copy of the emails with the related reference number for the promotion and it was sent, and then nothing.
Not sure if Samsung just want to ignore it until a person gives up, I will think twice next time before going with Samsung again.
SG
Selwyn G's update04 Jul 2022, 09:46
Reviewer Update
It is now July, and I am still waiting for the supply of the charger to be resolved.
Only if I send a message on here does someone actually contact me, but then it goes no where. Last time they asked for a copy of the emails with the related reference number for the promotion and it was sent, and then nothing.
Not sure if Samsung just want to ignore it until a person gives up, I will think twice next time before going with Samsung again.
Only if I send a message on here does someone actually contact me, but then it goes no where. Last time they asked for a copy of the emails with the related reference number for the promotion and it was sent, and then nothing.
Not sure if Samsung just want to ignore it until a person gives up, I will think twice next time before going with Samsung again.
SG
Selwyn G's updateReviewer Update
26 Jul 2022, 05:52Once again regardless of the emails, only if you send a message to hellopeter does someone contact you.
After the last reply they then asked for a picture of the box that was supp****, while I did keep the box for a couple of weeks it was never the request before and it was a standard brown shipping box when I eventually disposed of, it was never a request before, once again it has gone silent.
Is this their way of them trying to find a way to not actually resolve the problem.
Really need to be careful of any promotional specials with Samsung.
After the last reply they then asked for a picture of the box that was supp****, while I did keep the box for a couple of weeks it was never the request before and it was a standard brown shipping box when I eventually disposed of, it was never a request before, once again it has gone silent.
Is this their way of them trying to find a way to not actually resolve the problem.
Really need to be careful of any promotional specials with Samsung.
SG
Selwyn G's update26 Jul 2022, 05:52
Reviewer Update
Once again regardless of the emails, only if you send a message to hellopeter does someone contact you.
After the last reply they then asked for a picture of the box that was supp****, while I did keep the box for a couple of weeks it was never the request before and it was a standard brown shipping box when I eventually disposed of, it was never a request before, once again it has gone silent.
Is this their way of them trying to find a way to not actually resolve the problem.
Really need to be careful of any promotional specials with Samsung.
After the last reply they then asked for a picture of the box that was supp****, while I did keep the box for a couple of weeks it was never the request before and it was a standard brown shipping box when I eventually disposed of, it was never a request before, once again it has gone silent.
Is this their way of them trying to find a way to not actually resolve the problem.
Really need to be careful of any promotional specials with Samsung.