1 reviews | Active since Sept 2012
Non delivery of Buds and Watches on 3 new contracts.
Non delivery of gifts, no answers. So I just upgraded not just 1 contract, BUT 3 of them with MTN to the Samsung A35 that each comes with a Watch and Buds. All 3 claims was done during November 2024 and validated, will be deliveres in 7 to 14 working days was the response on each claim. Yet none can be tracked online using that reference of Skynet, no answer from the number or answer from the promotions website. I am now at the edge of taking all 3 phones back to MTN to cancell all 3 upgrades. I took these phones as gifts for Christmas to family members that needs to be complete with the stuff I signed up for. I tried calling at least 5 times holding on 30mins at a time to no answer. Its now 14 working days and still cannot be tracked. Kindly investigate this and forward me the tracking numbers for the gifts. Thank you, the 3x claim numbers will be sent below along with all my details.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM