CS
Christo S
1 reviews | Active since Jun 2021
05 Dec 2024, 00:56
Non Delivery of Buds and Watch with promotions claim
Non delivery of Smart Watch and Buds. I signed up for a contract with MTN last month more than two weeks ago. Samsung A35 5G, the deal was to claim buds and watch on the member app, i did that, received confirmation claim sucess and will be delivered im 7 to 14 working days. Not a word further, tried calling, unable to track on skynet using the claim number either. Please assist wth delivery of my gift. Will send my personal information seperately, i see i am clearly not the only person affected.
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Samsung South Africa's replyOfficial
05 Dec 2024, 06:58Good day Christo
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply05 Dec 2024, 06:58
Official
Good day Christo
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM