Non delivery of 3 watches and 3 pairs of buds with 3X new A35 5G phones from MTN on contract.

Non delivery of Buds and Watches on 3 new contracts. Non delivery of gifts, no answers. So I just upgraded not just 1 contract, BUT 3 of them with MTN to the Samsung A35 that each comes with a Watch and Buds. All 3 claims was done during November 2024 and validated, will be deliveres in 7 to 14 working days was the response on each claim. Yet none can be tracked online using that reference of Skynet, no answer from the number or answer from the promotions website. I am now at the edge of taking all 3 phones back to MTN to cancell all 3 upgrades. I took these phones as gifts for Christmas to family members that needs to be complete with the stuff I signed up for. I tried calling at least 5 times holding on 30mins at a time to no answer. Its now 14 working days and still cannot be tracked. Kindly investigate this and forward me the tracking numbers for the gifts. Thank you, the 3x claim numbers will be sent below along with all my details

This is my second complaint, yet i was called and was confirmed all 3 will be delivered in 14working days. Its now a month, still unable to track any of the 3 claims for 3 smart watches and 3 buds that was supozed to be delivered within 14 days. Please send my items.