1 reviews | Active since Jul 2018
Non delivery
I got 2 contract phones with MTN, I chose the samsung S9+ deals that includes the Samsung gear. The app that you are supposed to use to claim the Gear does not give you the option to do so. I contacted them via email and they responded saying that they have a backlog and will get back to me urgently. This was 3 weeks ago, I am emailing them twice a week but I am not getting any feedback anymore. I would not have chosen these phones was it not for the Gear that is included!!
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We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
Samsung Team^NP
This is to acknowledge the receipt of your mail.
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
Samsung Team^NP