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Peter O

1 reviews | Active since Feb 2016

12 Mar 2024, 15:51

Non “connected” dots - uselss customer service

We had an issues with your V&A Store in December/Jan. Landed up having to physically go back to the Cape from Gauteng as “not a Samsung store” so have to fix it “in store only”. Funny how everything right down to packets, logos, paperwork is ranked as SAMSNG hey!

Wife contacted Samsung and sent a complete fob off letter. Called Samsung and spent ages on the call. Firm offer off a battery pack given as a can you shut up now please disgruntled customer as we don’t really care that your poor experience was. Contact details and address taken down…. Today I asked wife about it and was appalled at her answer.

We still have a watch strap that is way too small and a V&A store that is not prepared to actually do anything about it at all and we went back to Cape Town to sort it out and just got attitude - and yep you guess right ….ZERO battery pack received from Samsung Customer Service as promised.

Look around on this platformat the main reason for disappointed customers and you will find loads of people with the same experience and Samsung just fob you off and get away with it. Offer you a 1 battery but you must go and spend 5 times that on a watch strap that works and then don’t even bother to send the battery.

Pathetic and highly annoyed does not even begin to describe this totally ********* way of doing Beukes’s Samsung. Brilliant product but spilt by greedy money sucking non dot connecting policies.

Buyers of Samsung products need to ask questions about this BEFORE making a purchase and getting caught in your lies.

0
Replies (4)
Samsung South Africa
Samsung South Africa's reply12 Mar 2024, 15:53
Official
Good day Peter 
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
SamsungZA
^NM 
PO
Peter O's update12 Mar 2024, 15:58
Reviewer Update
Yeah right - that’s what you did on 11 January and 2 months later it is in the same state of play ….. ignore the customer and they will go away.
PO
Peter O's update22 Mar 2024, 10:03
Reviewer Update
OK so I got an SMS and then a phone call to ask if I had been contacted yet. I rep**** with only by SMS to say that I would be contacted. Clearly your customer services systems are so appalling as they just loop around and around with no one accepting ownership. Exactly the issue I have with you false advertising at store level with stores telling customers via signage, invoices, packets etc that “we are Samsung” and then when a customer needs to address an issue the stores run and hide behind “but we are only a franchise” or “you cannot ask us to help as you bought it from a franchise store so go back to that store”.
PO
Peter O's update05 Apr 2024, 15:30
Reviewer Update
Well done Samsung... sweep it under the carpet.... We are getting close to a MONTH of nothingness. One phone call in that time from someone to say "have we contacted you yet". Big business gets away with non existent customer service I suppose.