No Words

Absolutely the worst service I have ever come across.

Handed in my watch for repairs, tried keeping track of it on their tracking service and it was giving me the wrong information. When I called the customer service line I was told that the watch was going to be replaced. This was close to a month of no communication from the company. The agent told me that the replacement department would call me as they were busy, I asked please can you make sure they call or keep me informed as I knew that the replacement department would not get back to me. The agent assured me that they would call and I shouldn't worry so I had to be OK with that.

A week later I called again as no one had called me no missed calls or anything, I explained to the new agent that was helping me that I had called and that I had received no response, they were very apologetic and tried to put me through to the replacement department again they were busy so the agent said that they would call me, even after I had explained about my previous experience. The then said that whether the department calls you or not that they would call me the next day to follow up on my query.

Another week later and I still have not heard from either the replacement department or the agent.

This is shocking service and very frustrating. I had my watch for a few months and now been without it for nearly 6 weeks with no communication. The watch will be obsolete by the time I get it back.

Please get your act together and follow through on your promises. There is absolutely no excuse for such terrible service in this day and age.

Please can I have a time line for when I will receive my replacement watch.