JS
Josias S
1 reviews | Active since Nov 2010
20 Mar 2020, 14:38
No way to claim free Galaxy+buds, no feedback from Samsung
I have been unable to claim the free Galaxy buds+ as part of my upgrade deal thanks to a claiming mechanism that is broken. First contact with Samsung was 18 March with daily follow ups (from me, not Samsung) and a promise to resolve/escalate made every time. If it were withing the 7 day cooling off period so I would send this R27k(!!!) phone back. Definitely my first, and last, Samsung device.
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Replies (2)
Samsung South Africa's replyOfficial
20 Mar 2020, 16:39Good day Josias
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
Samsung South Africa's reply20 Mar 2020, 16:39
Official
Good day Josias
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
JS
Josias S's updateReviewer Update
20 Mar 2020, 16:42Precisely what I've been told all week... I want to be contacted with a resolution with clear timelines. Don't call me to tell me you're investigating or still figuring it out... I will post on HP daily until I have the buds in my possession
JS
Josias S's update20 Mar 2020, 16:42
Reviewer Update
Precisely what I've been told all week... I want to be contacted with a resolution with clear timelines. Don't call me to tell me you're investigating or still figuring it out... I will post on HP daily until I have the buds in my possession