No warranty if phone has a slight scratch

I upgraded to the new Flip 4 phones in October 2022 but two weekends ago (11 June 2023) when I tried to open the phone the hinge did not work and with trying to open again the top part of the screen got a line across - meaning the problem with the hinge caused the top screen to damage. I took my phone to the Samsung store in Canal Walk and they sent it to the workshop to be checked. After it took them 4 days to collect the phone, the report came back yesterday saying there is impact damage. There is no impact damage on the hinge of the phone, a paint chip at most on a corner under the cover on the shiny metal. I have always had the phone in its cover. Now I hear the the warranty is not covering this "impact damage" "visible" on this phone.

You encourage people to buy this phone but you cannot be guaranteed the hinge will not break in 7 months and then blame it on impact? It doesn't help I complain with the technicians (I already tried that) and they say that there are many tiny gears in the hinge - surely with wear and tear tiny gears can also break? Now I need to claim a hinge that broke and broke my screen through my insurance when this phone is clearly under warranty. If this is the type of service I get I will not be recommending this phone to anyone - it is already a risk and we were willing to try it but - now this breaks again in December then I again sit without my phone for weeks and have to again claim for something that should be covered in the warranty?