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Byron B

1 reviews | Active since Jul 2016

28 Oct 2016, 12:22

No warranty

<p>with my current line of employment, I am required to travel in doing so I travel with a laptop Samsung, mobile Samsung and most of my appliances are Samsung, my thinking was as a global brand in almost every market should anything happen I will be covered as you use international add campaigns promote your self as a global leader, what a load of. B&&& my three month old edge which I admittedly dropped that was given to me as a work phone in Europe but I am based in South Africa is not under warranty as you don't do international warranties yet you are a global company. That is the biggest consumer let down. You have let your brand down and I hope people will see through your so called warranty. </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply28 Oct 2016, 16:48
Official

Good day Byron ,

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.

Herewith your reference number: ***

Kind regards

Samsung SA