1 reviews | Active since Jul 2016
No VR Headset with S7
<p>I am very disappointed with the level of service at Samsung/Cellc. The S7 was launched on promo with the VR Headset. I go in to upgrade my contract and be told that the VR Headset is NOT being given out in the month of May 2016… <br /> <br /> I find out a week or so ago, that people who purchased or upgraded their contract in May/June can apply for a VR Headset to be sent out. After installing Smart Tutor and Samsung Rewards, I am told that the phone had to be purchased between June and July to have a VR Headset to be sent out. This is poor marketing and failed promises by Samsung/Cellc. For upgrading my contract a few days after the promo I did not receive a VR Headset from my contract with Cellc, and for taking my contract too early Samsung Rewards doesn't want to assist with sending me a VR Headset.<br /> <br /> The reason I went for the Samsung S7 and not the Hawaii P9 was because of the VR Headset experience but now I get turned away from all ends.<br /> <br /> I have been a client with Samsung for a long long while ( Since the Samsung S2 and its first tablet) and stand strong by the products.Please can someone help a highly frustration and demotivated client. All I want is my VR Headset that goes along with my Samsung S7.<br /> </p>
I still have not received a call regarding this mater. Samsung I await your response!!!
I still have not received a call regarding this mater. Samsung I await your response!!!
I called in to Samsung this morning as well. I upgraded my other contract for my wife from LG G3 to Samsung S7 Edge. Still the same story from Samsung stating that the promotion is over for Cellc and the promotion is now with MTN. So must I be disadvantaged because I use Cellc as a provider? Can it be tht difficult for Samsung to give out a VR Headset to its customer who has 2 Samsung s7 devices? I cant believe the service and responses from Samsung. Always excuses to say I upgraded too early or too late. Is it that difficult to keep a customer happy????
I called in to Samsung this morning as well. I upgraded my other contract for my wife from LG G3 to Samsung S7 Edge. Still the same story from Samsung stating that the promotion is over for Cellc and the promotion is now with MTN. So must I be disadvantaged because I use Cellc as a provider? Can it be tht difficult for Samsung to give out a VR Headset to its customer who has 2 Samsung s7 devices? I cant believe the service and responses from Samsung. Always excuses to say I upgraded too early or too late. Is it that difficult to keep a customer happy????
