BR
Bothlale R

1 reviews | Active since Aug 2019

22 Dec 2025, 08:34

No to Samsung and Takealot

I sit here regretting why I went with Samsung, on the 05th of December 2025 I bought a 98” Samsung tv on Takealot, I have purchased 3 of them before and 4 of the 85” tvs from makro. The ones from makro have never given me any issues. I type this because Takealot products strike yet again. On the 18th of December 2025 the tv was finally delivered but upon delivery it was not tested and on the 19th of December 2025 the tv was installed and explora ultra connected. Undeniably on the even of the 19th the tv was working 100%. On the morning of the 20th we were watching Mr Bean the movie had finished as I was prepping myself to head out to work the tv began to spontaneously for spots at the top, I had even contacted Samsung South Africa because I was shocked how could a top of the range product do this and it has hardly even had 6 hours of being in operation, we tried every software update and followed all steps now I hear I can only be assisted on the 06th of January 2026 even after spending so much money. Because I know it will be a hassle I have decided to engage the NCC to open a case against Takealot and Samsung because honestly I can’t wait another 2 weeks for being delivered a lemon of a tv. Samsung and Takealot is just trash, I was advised they are the best but honestly I think I was advised incorrectly

0
Replies (5)
Samsung South Africa
Samsung South Africa's reply22 Dec 2025, 08:35
Official
Good day Bothlale 

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
  
We have noted your concerns, and we are currently investigating the matter further. 
  
Your complaint has been assigned to our escalations department and we will be in contact with you. 
  
 Kind Regards, 
 Samsung ZA
^KK
BR
Bothlale R's update22 Dec 2025, 12:53
Reviewer Update
My issue is not the case being logged, my issue stems to that because you must conduct your evaluations it means I won’t have a tv this December unless if I buy one since you will only be able to assist on 06 January 2026 and I have requested from Takealot to come and fetch the tv and replace it since it is defective of which they are saying the unit will be collected today,, and probably there is a large backlog in terms of technician assistance. My concern is how does a brand new 98” tv spontaneously gets the spots my tv has.
I really regret this purchase and saddened to know they might not even be a replacement. I have always thought Samsung is renowned
BR
Bothlale R's update23 Dec 2025, 07:52
Reviewer Update
Now Takealot is refusing to come fetch the tv
Citing that it’s a problem for them since there is no box but yet Samsung has confirmed it can be returned without the box, furthermore I have wrapped and secured the tv but I must literally change my plans and wait for the way forward regarding the defective tv unit
BR
Bothlale R's update23 Dec 2025, 07:54
Reviewer Update
The only way to deal with such matters is through the national consumer commission, since Takealot and Samsung don’t want to take accountability
BR
Bothlale R's update23 Dec 2025, 10:16
Reviewer Update
At least now I know even call centre representatives are blantanly rude, Samsung and Takealot you should start to hire reps that are fami**** with the consumer protection act.

Why does it seem one must take legal steps in achieving remedy for such disputes.