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hadi.viljoen hadi.viljoen

1 reviews | Active since Sept 2016

28 Sept 2016, 10:55

No technician arrived

<p>contacted Samsung on 23 September to dispatch a technician to fix my washing machine. Contacted them again on 26 Semptember and again on 27 September.</p> <p>Finally a technician phoned me and made an appointment for 28 September 9am.</p> <p>at 9:30 I phoned Samsung again as no one showed up. They assured me they would phone me back.</p> <p>by 10:40 still no one had contacted me. I phoned once again and all they said is that they cannot tell me when someone would come.</p> <p>i asked to speak to the manager. After being on hold for 11 minutes, finally hung up.</p> <p> </p> <p>will not recommend anyone but any Samsung products. First exploding phones and now junk appliances.</p>

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Replies (2)
Samsung South Africa
Samsung South Africa's reply28 Sept 2016, 13:55
Official

Hi Hadi

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team

Samsung South Africa
Samsung South Africa's reply28 Sept 2016, 16:08
Official

Good day Hadi,

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard

Herewith your VOC reference number: ***

Kind regards

Samsung SA