No support from Samsung for our broken Samsung fridge

We have 15 Samsung products in house and we have always believed in this company and quality of its products. Recently I had to rethink our relationship with Samsung and it's products after a second bad experience with Samsung's poor after sales support. Our double door Samsung fridge started tripping our earth leakage breaker on Tuesday the 27 of September. On Monday it will be almost a week that my family have been without our Samsung fridge. The Samsung support agent I spoke with was very professional and told me that it would take two to three working days for a Samsung agent to send out a technical team to repair the Samsung fridge. We have lost over R2000 worth of groceries and every day now is a struggle without our Samsung fridge. I don't have much faith that we will have a working Samsung fridge before the middle or end of next week. When our geyser burst last month it was replaced and installed with a new one in six hours. Almost a week later I am still waiting for a Samsung agent to call me. Just absolutely terrible service.