No Support from Samsugn

I have contacted Samsung support as my Smart TV keeps loosing the applications and also sometimes take a few attempts to turn on. this was about 2 weeks ago. Get a call from Samsung saying they are going to cancel my request as they are fully booked and will reopen my case. Then I just get a sms saying that they are going to be there the 17th. I get a call from the guy and say that he wants to come, I explain that no Appointment was made with me. he said he will call be back.

The next day he calls and says he wants to come now, i explain to the guy that i work and cannot just come on his demand.

Also they want to replace the main board on the TV. I feel this is not the issue. I still have not gotten any assistance, no call from samsung, nothing.

I am really disappointed in the support that I have received.

SAMSUNG! I DONT WANT THE MAIN BOARD REPLACED! I WANT A PROPER RESOLUTION TO MY PROBLEM!

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