No stock of parts to fix cellphone

6/1/2020 To whom it may concern Very bad service and no communication or feedback received by the Samsung staff at your Eastgate store We contacted Samsung and Telkom (contract) where to take a phone with a speaker problem. We were adviced to take it to Samsung Eastgate, where technicians are on site and the phone will be fixed on the same day. When we took the phone on Thursday, 2 January, the lady at Customer service was not really interested in assisting and immediately said we should come back on Monday the 6th of January, as the technician was on lunch. She had no intention to provide a service. After insisting that we will shop and come back later that day on the 2nd to give the technician time to look at the phone and replace the speaker. The same lady was supposed to phone us, which she did not do as promised. When returning to your store later the afternoon we were informed that you do not keep parts instore. And that the part will arrive on Monday, 6 January. We were also informed that the technician can't give the phone back as it is in pieces. The part can only be ordered if the phone is taken apart and in pieces. When phoning on the 6th, no one knows the status of the repair. They will return the call, needless to say, we received no call back. Is this a service you are proud off? Why advice customers to go to your Eastgate Store, if the problem can't be sorted out on the same day as you do not keep stock of parts and something as stupid as a speaker? Once again, no feedback received from your Eastgate Store We had to phone again today, apparently they will call back tomorrow. Still no parts in store. The service of Samsung as an entity and the Eastgate Store is pathetic. Raising this issue with Samsung just to get a respond to send an email - 3 hours later no reply.

9/01/2020

Once again no service received by Samsung How can it take 24 - 48 hours for the case to be assigned to someone. I doesn't help you phone me to say you received the query. I would like to receive a solution for the problem

Your turnaround time and staff is a joke

Please phone me with a solution to resolve the problem

10/01/2020 Once again we have to deal with *********** Samsung Staff Still no solution to the problem, no confirmation if the part in question is in stock. Service staff that don't have a solution to the problem. Service staff that can't perform their job. Service staff that are to lazy to think out of the box. From the bottom of your staff to Supervisor position. No turnaround time provided, depending on the Eastgate Store, which do not answer the phone or call the customers back