HM
Hannes M
1 reviews | Active since Nov 2015
30 Nov 2015, 13:04
No stock
We have been trying to upgrade our Samsung phones for 12 weeks now and still we are being told that no Telkom store has stock. We are Samsung customers firstly and we chose to be with Telkom as a service provider but it is still Samsung that needs to assure that service providers have stock. How can anyone advertise your product without having stock. This is very poor service. Please help us to sort this out.
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Samsung South Africa's replyOfficial
30 Nov 2015, 13:24Hello hanneselli,
This is acknowledge receipt of your complaint.
The query is currently escalated to our Voice of customer team for further attention under reference number: ***
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team
This is acknowledge receipt of your complaint.
The query is currently escalated to our Voice of customer team for further attention under reference number: ***
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team
Samsung South Africa's reply30 Nov 2015, 13:24
Official
Hello hanneselli,
This is acknowledge receipt of your complaint.
The query is currently escalated to our Voice of customer team for further attention under reference number: ***
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team
This is acknowledge receipt of your complaint.
The query is currently escalated to our Voice of customer team for further attention under reference number: ***
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team