No Status

My phone was taken in for repairs and I was told that the repair would take between 3-5 days. I was told a technician would contact me for an update. I have called twice and both times i was promised that they would get someone to contact me regarding my repairs. To date no call. It was booked in 2 weeks ago. I tried calling from 8am this morning and no one answers the call. This is just unacceptable. I need to know what the status is on my repair. Surely a new battery and software check cannot take that long. Why is no one answering calls.