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gilbert B
1 reviews | Active since Jan 2010
30 Sept 2021, 11:26
No spares for note 2 disgusting of Samsung
According to south African laws , a product sold in our country has to be covered with spares for 10 yrs after its launch here, yet the above company cannot supply a motherboard for the Samsung Galaxy note 2 and the phone isn't even 8 yrs old . Yet Samsung say that it is old , typical of a large co they feel nothing for the normal consumer and would rather you upgraded by buying their new product , some of us are very happy with the present ones , so why upgrade . So they don't really care about their clients and don't give a two happenny for us
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
30 Sept 2021, 11:47Good morning Gilbert ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply30 Sept 2021, 11:47
Official
Good morning Gilbert ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
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gilbert B's updateReviewer Update
02 Oct 2021, 06:14Most arrogant staff even told me I could go to the ombudsman, I will post the bad manners and total disrespect for clients everywhere I can , zas long as you buy new, all good but don't give a damn for repairing faulty phonedt, even the CEO doesn't give a damn . So next step consumer council. Don't they know the law or don't care
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gilbert B's update02 Oct 2021, 06:14
Reviewer Update
Most arrogant staff even told me I could go to the ombudsman, I will post the bad manners and total disrespect for clients everywhere I can , zas long as you buy new, all good but don't give a damn for repairing faulty phonedt, even the CEO doesn't give a damn . So next step consumer council. Don't they know the law or don't care
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gilbert B's updateReviewer Update
04 Oct 2021, 10:48And I've said what I was going to do as you actually don't read the remarks or don't give a damn so I'll see your CEO at the consumer council
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gilbert B's update04 Oct 2021, 10:48
Reviewer Update
And I've said what I was going to do as you actually don't read the remarks or don't give a damn so I'll see your CEO at the consumer council