CT
C T
1 reviews | Active since Nov 2015
11 Nov 2015, 20:32
No spare parts
After purchasing a 65inch Samsung curved TV earlier on in the year. Our jet pack malfunctioned and for over 3 weeks they have not been able to repair or replace the broken part. We have been told that a part needed to be ordered from overseas. But unless the part was literally 'shipped' from overseas. I do not see why some sort of plan has not been made. It is extremely disappointing considering the amount of money this TV cost!!
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Samsung South Africa's replyOfficial
12 Nov 2015, 08:17Hello Charlietex,
Thank you for bringing this to our attention.
Your Query has been Escalated to our Complaints department who will assist you further.Your Reference number for your Reserved call back is ***.
We apologize for any inconvenience caused.
Regards
Samsung South Africa.
Thank you for bringing this to our attention.
Your Query has been Escalated to our Complaints department who will assist you further.Your Reference number for your Reserved call back is ***.
We apologize for any inconvenience caused.
Regards
Samsung South Africa.
Samsung South Africa's reply12 Nov 2015, 08:17
Official
Hello Charlietex,
Thank you for bringing this to our attention.
Your Query has been Escalated to our Complaints department who will assist you further.Your Reference number for your Reserved call back is ***.
We apologize for any inconvenience caused.
Regards
Samsung South Africa.
Thank you for bringing this to our attention.
Your Query has been Escalated to our Complaints department who will assist you further.Your Reference number for your Reserved call back is ***.
We apologize for any inconvenience caused.
Regards
Samsung South Africa.