NO show SAMSUNG, ONSITE APPOINTMENT MADE FOR 19/03/2020

Item: Samsung South Africa
Rating: 1
Author: Hermann B

Ticket ***, this has now been going on for weeks.......................

Eventually a engineer got assigned, i received an sms yesterday 18/03/2020 saying someone will be onsite to attend to my issue, i took a day leave to be at home for this, NO ONE phoned me, NO ONE arrived, i am so disappointed by Samsung.... Are you now a state owned entity?

WHEN WILL MY ISSUE BE RESOLVED??????

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Replies (1)

Samsung South Africa's replyOfficial

19 Mar 2020, 19:27

Good day Herman

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA:^LP

Samsung South Africa's reply19 Mar 2020, 19:27

Official

Good day Herman

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA:^LP