NO SERVICE OR TRAINING OF CALL CENTRES STAFF

What a useless company. I wrote a review on the poor service I received from their Clearwater Mall shop. The bottom line is that they wanted to CHARGE us R7,500.00 to repair my wifes S10. I was told that the motherboard was broken. What *******. I took it to an independent dealer who CHARGED me R400.00 to reinstall the software. I purchased an A12 in July last year. STILL UNDER WARRANTY, for whats that worth. My cellphone would not backup on Smart Switch. I spoke to their call centre and the lady had no clue how to correct this. She asked me (about 10 days later} to send her the settings on my phone and on my computer. I did this which took some time. A few days later I was told by her to go to the samsung shop and let them reinstall the software. What a joke. After my first experience of the above problem. I would give them a -10 if I could. Their call centre agents know nothing. Not once did they ask me how new the cell phones were. Now I MUST GO TO THEIR USELESS SHOPS. I have many samsung products, but I will not purchase one more in the future. All they want is for us to buy their goods and receive no backup or service. Meyer Lange ***