1 reviews | Active since Jun 2017
NO Service just to get a price for S8 screen!!
<p>I phoned Samsung Tygervalley ********** 909 I wanted to know what will a new screen for my Samsung S8 cost. The lady told me to phone the service center which is 4feet away from where she is!!I phoned the number ********** 202 the number rang for 3 times then it went off!!I phoned back 5 times and the same thing.It is as if someone put the phone down everytime.So I then phone Samsung Service Center in Canal Walk ********** 816 and it went to a extention 005 and then it says its waiting for a answer then after that is says the number is busy please dail another extention!How would I now what extention to phone??There's no options?So I phoned 3 times and same thing happend then I phoned the number ********** 151 and it went again to the same numer.It also said going to extention 005 and no luck again!!!Then I phoned again Tygervalley Service centre ********** 202 and then phone rang and rang and rang!!NO Answer again!!!!!Then I phoned the Shop again they said I should try the next number ********** 201.I asked the guy can't you just please go and ask them what the price will be and he said no sorry!! </p> <p>I told him I have been to your store for a price and they could not give me a price because they do not have a price or stock because the phone is to new!!The said someone will phone me the Monday with a price and I am still waiting!!That was more than a month ago!!!SO STILL WAITING FOR MY PHONECALL!!</p> <p>SO I then phoned ********** 201 and again the phone just rang!!!NO ANSWER!!!REALLY!!!!!</p> <p>AND THAT IS ONLY TO GET A PRICE FOR A SCREEN REPAIR!!!</p> <p>VERY BAD CUSTOMER SERVICE!!OR ACTUALLY NO CUSTOMER SERVICE!!!+</p>
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
Samsung Team
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
Samsung Team
