MT
Marilee T

1 reviews | Active since Jun 2017

23 Jun 2017, 14:58

NO Service just to get a price for S8 screen!!

<p>I phoned Samsung Tygervalley ********** 909 I wanted to know what will a new screen for my Samsung S8 cost. The lady told me to phone the service center which is 4feet away from where she is!!I phoned the number ********** 202 the number rang for 3 times then it went off!!I phoned back 5 times and the same thing.It is as if someone put the phone down everytime.So I then phone Samsung Service Center in Canal Walk ********** 816 and it went to a extention 005 and then it says its waiting for a answer then after that is says the number is busy please dail another extention!How would I now what extention to phone??There's no options?So I phoned 3 times and same thing happend then I phoned the number ********** 151 and it went again to the same numer.It also said going to extention 005 and no luck again!!!Then I phoned again Tygervalley Service centre ********** 202 and then phone rang and rang and rang!!NO Answer again!!!!!Then I phoned the Shop again they said I should try the next number ********** 201.I asked the guy can't you just please go and ask them what the price will be and he said no sorry!! </p> <p>I told him I have been to your store for a price and they could not give me a price because they do not have a price or stock because the phone is to new!!The said someone will phone me the Monday with a price and I am still waiting!!That was more than a month ago!!!SO STILL WAITING FOR MY PHONECALL!!</p> <p>SO I then phoned ********** 201 and again the phone just rang!!!NO ANSWER!!!REALLY!!!!!</p> <p>AND THAT IS ONLY TO GET A PRICE FOR A SCREEN REPAIR!!!</p> <p>VERY BAD CUSTOMER SERVICE!!OR ACTUALLY NO CUSTOMER SERVICE!!!+</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply26 Jun 2017, 08:41
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,
Samsung Team