No service from Samsung Repairs

I have two Brand New Samsung phones for repair at Samsung in Roodepoort. <br> <br> The first one was delivered to Samsung on 29 September 2015 and there is no action as yet although we paid the repair fee for the cracked screen.<br> <br> The second Phone was submitted on 5 October 2015 also for a cracked screen and up to date i have not yet had ANY reply of quote from them.<br> <br> Any attempt to call the repair center is absolutely futile as they do not answer any calls on their *** number.<br> <br> I will never buy another Samsung product in my life if this is the kind of service we get from them.<br> <br> Johan Tredoux