WB
Willie B
1 reviews | Active since Jan 2014
09 Oct 2015, 08:16
No service from one of the biggest companies
I hate writing negative reports but sadly this is the only option I have left. <br> <br> I bought a 1TB Samsung mSATA SSD and the device has stopped working right from the start. I started a chat with Karabo this morning and she says there is nothing she or Samsung can do for me. This device costs well over R7k and you would expect some service from one of the biggest companies on the planet. <br> I wish you would start to take customers seriously and not just blow them off Karabo.
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Samsung South Africa's replyOfficial
09 Oct 2015, 08:31Hello williebotes,
Kindly note the product in question id not covered udner an internatuional warranty.
With regards to the issues mentioned while chatting to the Live Chat team, you will be required to inform the area of purchase(store) as there i sno technical support for the SSD.
Please access the link below to be re-directed to Samsung USA to provide further advise on this matter.
http://www.samsung.com/us/
We apologize for any inconvenience caused.
Regards
Samsung South Africa
Kindly note the product in question id not covered udner an internatuional warranty.
With regards to the issues mentioned while chatting to the Live Chat team, you will be required to inform the area of purchase(store) as there i sno technical support for the SSD.
Please access the link below to be re-directed to Samsung USA to provide further advise on this matter.
http://www.samsung.com/us/
We apologize for any inconvenience caused.
Regards
Samsung South Africa
Samsung South Africa's reply09 Oct 2015, 08:31
Official
Hello williebotes,
Kindly note the product in question id not covered udner an internatuional warranty.
With regards to the issues mentioned while chatting to the Live Chat team, you will be required to inform the area of purchase(store) as there i sno technical support for the SSD.
Please access the link below to be re-directed to Samsung USA to provide further advise on this matter.
http://www.samsung.com/us/
We apologize for any inconvenience caused.
Regards
Samsung South Africa
Kindly note the product in question id not covered udner an internatuional warranty.
With regards to the issues mentioned while chatting to the Live Chat team, you will be required to inform the area of purchase(store) as there i sno technical support for the SSD.
Please access the link below to be re-directed to Samsung USA to provide further advise on this matter.
http://www.samsung.com/us/
We apologize for any inconvenience caused.
Regards
Samsung South Africa