No service for small televisions

I bought a Samsung Television from Hirsch Centurion the beginning of June 2015 - A week ago the Television fell and now when you switch on the television the screen doesn't show and it only make color spots on the screen - I phoned Hirsch regarding this problem as I now need a report for my insurance as to what it will cost to repair and if not repairable, what a new one will cost - Hirsch logged a call with Samsung to come out to my house to come and inspect the television - Hirsch said a week ago that Samsung will phone me to make an appointment as to when they will come out. Yesterday I found Hirsch not very happy as to why Samsung hasn't phoned me as yet and then Hirsch said that they will investigate - Later Yesterday evening, Hirsch phoned me back saying that Samsungs reply was that for a 40 inch tv they don't do call out fees (Is this because its not fancy enough for them, even though they would have charged me for the call out fee?) I now have to take the television back to Hirsch to help me with a report as Samsung is not willing to assist their clients - I find this totally unacceptable as a client - and then they didn't even have the decency to contact.